Placing an Order
- By placing an order on this website, you are agreeing to the terms and conditions of Filigree Heart.
- Orders are subject to availability. In the event we are unable to fulfil your order immediately or within the stated leadtime, we will contact you with an expected delivery date.
- After placing your order, you will be sent an order confirmation e-mail.
- When the goods have been despatched, we will keep you informed by sending e-mail confirmation.
- For larger items, you may be contacted by the delivery firm directly to arrange a convenient delivery date.
- Payment is safe and secure. Credit card details are not stored by Filigree Heart.
- All major credit and debit cards are accepted for payment.
- All credit and debit cards will be validated and authorised by the card issuer.
- We endeavour to offer great value for money, but we do not offer price matching.
- We reserve the right to withdraw an item from sale if appropriate.
Privacy and Cookies
- Cookies are used to enable us to improve the website, based on customers shopping habits.
- All details given to Filigree Heart are safe & secure.
- No credit card details are retained by Filigree Heart.
Delivery and Returns
- Please refer to our Delivery Policy and Returns Policy.
- Delivery charges are for Mainland UK only. Delivery can be arranged for other locations outside of this, but a surcharge will need to be agreed and applied before goods are despatched.
It is not possible for us to accept cancellation of orders. Please refer to our Returns Policy.