Filigree Heart wants you to be happy with your purchase. If you’re not, just return the product to us or to our shop, and we’ll exchange or refund it to the credit or debit card of the person who originally placed and paid for the order.

Under Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receipt. This includes any delivery charges.

•  If you’re unhappy with your purchase, please let us know. Unless faulty, we’d like this to be within 30 days of purchase.
• It’s important that any unwanted item, unless faulty, is returned in a re-saleable condition. We’d expect this to mean that you’ve kept all original packaging and labels, and that it’s undamaged and unused

We’ll refund any delivery charges you’ve paid if you return an entire order.

Products we’re unable to cancel, refund or exchange 

• Products which have been personalised for you, such as bespoke prints.

This does not affect your statutory rights.