Free Delivery over £40
Filigree Heart wants you to be happy with your purchase. If you’re not, just return the product to us or to our shop, and we’ll exchange or refund it to the credit or debit card of the person who originally placed and paid for the order.
Under Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receipt. This includes any delivery charges.
We’ll refund any delivery charges you’ve paid if you return an entire order.
Products we’re unable to cancel, refund or exchange
This does not affect your statutory rights.