Placing an Order

• By placing an order on this website, you are agreeing to the terms and conditions of Filigree Heart.
• Orders are subject to availability. In the event we are unable to fulfil your order immediately or within the stated leadtime, we will contact you with an expected delivery date.
• After placing your order, you will be sent an order confirmation e-mail.
• When the goods have been despatched, we will keep you informed by sending e-mail confirmation.
• For larger items, you may be contacted by the delivery firm directly to arrange a convenient delivery date.

Payment

• Payment is safe and secure. Credit card details are not stored by Filigree Heart.
• All major credit and debit cards are accepted for payment.
• All credit and debit cards will be validated and authorised by the card issuer.

Pricing

• We endeavour to offer great value for money, but we do not offer price matching.
• We reserve the right to withdraw an item from sale if appropriate.

Privacy and Cookies

• Cookies are used to enable us to improve the website, based on customers shopping habits.
• All details given to Filigree Heart are safe & secure.
• No credit card details are retained by Filigree Heart.

Delivery and Returns

• Please refer to our Delivery Policy and Returns Policy.
• Delivery charges are for Mainland UK only. Delivery can be arranged for other locations outside of this, but a surcharge will need to be agreed and applied before goods are despatched.

Cancellations

It is not possible for us to accept cancellation of orders. Please refer to our Returns Policy.